Shipping policy

We aim to process and ship your order as quickly and smoothly as possible.

Order Processing

All orders are processed within 3 - 5 business days (excluding weekends and public holidays).
Once your order has been dispatched, you will receive a confirmation email with tracking details.

Please note: during busy periods or promotions, processing times may be slightly longer.

Shipping Within South Africa

We currently ship nationwide within South Africa.

  • Delivery typically takes 2–5 business days, depending on your location

  • Shipping fees are calculated at checkout

  • Courier delivery times may vary for outlying or remote areas

Delivery Times

Delivery timelines are estimates and may be affected by factors outside of our control, including:

  • Courier delays

  • Weather conditions

  • Public holidays

Evoke by Tanika cannot be held responsible for delays once your order has been handed over to the courier.

Address Accuracy

Please ensure that your delivery address and contact details are correct at checkout.
We are not responsible for orders delayed or lost due to incorrect or incomplete address information.

If an order is returned to us due to an incorrect address, additional shipping fees may apply.

Damaged Parcels

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the damaged item and packaging

We will assess the issue and assist with a replacement or refund where applicable.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email.
Please allow up to 24 hours for tracking information to update.