Refund Policy

Refund Policy

We want you to love your purchase. If something isn’t quite right, we’re here to help, within the guidelines of South African consumer law.

Returns & Refunds

In line with the Consumer Protection Act (CPA), customers are entitled to return goods within 7 days of delivery if they are defective, damaged, or not as described.

To be eligible for a return:

  • The item must be unused and in its original packaging

  • Proof of purchase is required

  • The return must be logged within 7 days of receiving your order

Once the item has been inspected and approved, a refund or replacement will be processed.

Non-Returnable Items

Due to hygiene and safety reasons, the following items cannot be returned or refunded, unless faulty or damaged on arrival:

Used candles

  • Items that have been lit, burned, or altered

  • Used candles

  • Sale or discounted items

Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the item and packaging

We will arrange a replacement or refund at no additional cost to you.

Change of Mind

If you change your mind, returns may be accepted at our discretion, provided the item:

  • Is unused and in resale condition

  • Is returned within 7 days of delivery

In this case:

  • Return courier costs will be for the customer’s account

  • Original shipping fees are non-refundable

Refund Processing

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.

How to Request a Return

Please email us at evokebytanika@gmail.com with your order number and reason for return.
Do not send items back without contacting us first.